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Hillsborough County HCP

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Training

Take advantage of Acentra Health's online training!

You can access both PDF and recorded sessions listed here at your convenience. Turn on your computer speakers for the audio portion. The audio should start automatically.

Click "Full Screen" in the upper right-hand corner to view in full screen.

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  • Provider Portal Admin
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  • User Guides
  • Videos

Atrezzo Provider Portal Utilization Management User Guide

This is a comprehensive user guide including all system functions for the provider portal

File type: pdf

How to Add a User

File type: pdf

How to Add Additional Providers

File type: pdf

Provider Portal Registration Training

Learn what the Provider Portal is and how to navigate the administrative functions associated

File type: pdf

How to Add Additional Clinical Documentation

File type: pdf

How to Add Chrome Browser

File type: pdf

How to Change Context for Multiple Provider Locations

File type: pdf

How to Clear Browser History in Chrome

File type: pdf

How to Clear Browser History in Edge

File type: pdf

How to Complete a Saved Request

File type: pdf

How to Request a Reconsideration

File type: pdf

How to Request Authorization Revision

File type: pdf

How to Request Peer to Peer

File type: pdf

How to Reset Password or Unlock Account

File type: pdf

How to Review Notes

File type: pdf

How to Update User Profile

File type: pdf

How to View a Determination Letter

File type: pdf

How to View Action Buttons within a Case

File type: pdf

How to View Messages in Message Center

File type: pdf

How to View the Case Summary

File type: pdf

How to Reset Users MFA

File type: pdf

Atrezzo Provider Portal Administrator Registration

File type: mp4

Provider Portal Adding and Managing Users

File type: mp4

New User Atrezzo Portal MFA Registration

File type: mp4

Provider Portal Admin – How to Add & Manage Users

This video will provide the steps to add new users and how to manage those users.  This function is visible to provider portal admin user roles only.

File type: mp4
Videos

NEW! Provider Portal Wizard 

ANG Provider Portal Login- All

ANG Provider Portal Administrator Training

ANG Provider Portal Case Submission Process Training

PDFS

Step by Step Guide: UM Create Case with Wizard

Adding Additional Information

How to View a Determination Letter 

Case View Action Function

MFA Registration 

How to Add a User

How to Add Chrome Browser

How to Complete a Saved Request

How to Reset Password of Unlock Account

How to Update User Profile

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HCHCPProviderIssues@acentra.com
P: (866) 495-8388
F: (866) 889-6516

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